Professional Development

An institution is only as strong as the people who run it.  The Education Advisory Group’s customized Higher Education Professional Development Workshops© provide valuable training that elevates the skill set of your managers and staff to meet the challenges of today’s competitive landscape. Programs in Customer Service, Management, Leadership, and Recruitment Training are all designed and customized specifically for higher education institutions.

Customer Relationship Management in Higher Education

The best college in the world will likely fail to meet its enrollment objectives in attracting and retaining students if the quality of its customer service is not meeting its customer objectives. Most people are familiar with the concept of customer service as consumers, yet not everyone knows how to effectively implement successful relationship management practices as “customer service providers.” How do you make sure your organization is functioning in a way that makes sense for the customer, not just the staff? What are the core principles to implement that will allow you to realize your service objectives?  How do you maintain a high level of service in the long-run? This workshop addresses these questions and others as it provides a dynamic and interactive training that will leave your managers and staff with the skills to effectually implement a transformative customer relationship management process.

Best Practices for Higher Education Managers

The way in which your managers supervise and coach their employees significantly affects their performance and job satisfaction. How well your managers handle projects and balance multiple initiatives determines how effectually their departments meet their objectives. Time management, effective communication, leadership, and different management techniques are just some of the topics covered in this workshop.  Your managers and supervisors will learn to identify and use the necessary tools to develop critical project management skills, identify and integrate the most effective leadership qualities that will have the highest level of impact with their staffs, and reduce the potential for miscommunication.

Leadership in Higher Education

Designed by former college provosts and vice presidents, EAG’s Leadership in Higher Education Workshop is customized to your institution to incorporate or reinforce critical leadership skills into the everyday practices of your organization’s leaders. It includes a leadership self-assessment, exercises in team development, and training in self-management, project leadership, employee retention, and motivational skills. Providing focus and direction, inspiring your institution, and mentoring of the next generation of leaders are all critical to leadership success. EAG’s training will empower your vice presidents, deans, and other key staff with the skills to realize these objectives.

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